HUGOAI Camera F&Q

Get Started Using Your Camera

 

Here you’ll find some answers to help you get started using your camera. We’ve also included the Welcome and Installation Guides that comes in the box with your camera.

 

To help you get started, we’ve included some questions and answers such as how to watch and share video, how to use talk and listen, what the lights and sounds mean on your camera, and how to change camera alert settings.

 

What you'll need?

  • 2.4Ghz Wi-Fi and a working broadband internet connection.

  • A compatible phone or tablet.

  • A HUGOAI account

  • An indoor power outlet

 

Do the following steps:

1. Turn on HUGOAI Cam:

Plug the camera into the power adapter. Then plug the adapter into an indoor power outlet.

Be close to your Wi-Fi router (The device only supports 2.4Ghz Wi-Fi).

Your HUGOAI Cam will turn on and its light will turn blue.

 

2. Connect it to the app

2.1 If you’re new to HUGOAI:

• Download the "HUGO CAM" app from App Store or Google Play.

• Open the app and tap “Sign up” to create a new account.

• Then tap Add.

 

2.2 If you've already had a HUGOAI account:

• Tap the "+" icon on the top-right corner of the app home screen.

The app will guide you through a few steps.

You can set up the camera or the second one.

Name your camera and connect it to your Wi-Fi.

 

 
 
 

Q&A

 

Q: How can I watch the camera live video

 

You can see the camera’s live video stream on the home screen of the app. The live video only available when you’re using the HUGOAI app on a phone or tablet. Just tap on your camera’s video preview or its icon on the HUGOAI app home screen to see the live video.

 

Q: How can I watch a video on a computer?

 

If you want to watch the live video on the computer, you can download the BlueStacks on the computer. Then search for the HUGO CAM in the BlueStacks and sign in the HUGOAI account with your username and password. (Please configure the camera to Wi-Fi first) But the camera does not support IP viewing and port forwarding.

 

 

Q: How can I set the camera alerts and change the settings?

 

Push notification

Alerts will pop up on your phone, just like alerts from other apps. You’ll receive notifications as long as you’re signed in to the HUGO CAM app.

Activity types:

You can select all activity or a specific activity to receive alerts from. The types of activity are described in more details below.

If you receive too many notifications, please lower the alarm sensitivity and place the camera where the light doesn't change often.

Q: How can I share my camera’s video with other people?

 

Your HUGOAI camera is private but If you want to share your camera with your family, here is the way to do that: 

(1) You can invite people to join your HUGOAI home via three methods: Email / SMS / QR Code.

Tap "Share".button on the home page.

Invite people to share access to your HUGOAI home and let them create their own account.

(2) You can share the username and password with your family so that they can sign in the same account with their own phone or tablet.

 
 

Q: How can I listen and talk back via HUGOAI camera?

 

In the HUGOAI app, simply go to your camera’s live stream and use the Talk button to start speaking.

(1) Open the HUGOAI app.

(2) Choose the camera you want to speak through.

(3) Tap the Talk button.

Meanwhile, there are two modes with the camera:

(1) Talkback mode;

(2) Phone mode.

 

Q: What does the indicator light mean from the camera and

how can I turn it on or off?

 

Your camera’s light gives you information about its status and provides feedback during each step of the setup process. After setup, it lets you know whether your camera’s working well or there’s a problem.

(1) The status light blinks blue: Ready to be connected to the HUGO CAM app, Your camera is ready and waiting for your input through the app. After it is connected to the HUGO CAM app, the light will be solid blue.

(2) The status light is solid blue: Everything is working well. Your HUGOAI camera is turned on, connected to Wi-Fi and ready to work.

(3) The status light is solid red: HUGOAI Cam lost its connection. Your camera may be having trouble connecting to the HUGO CAM App Service or your Wi-Fi network. First, check the status of the camera. If the camera is on and running, you may need to fix any Wi-Fi issues before you can use your camera. We provide a 1-Year warranty and Lifetime Customer Service Support. If you need any help, please email us at support@hugo-ai.com.

(4) No status light:

There are three possible reasons your camera’s lights are off:

  • The camera is turned off

  • It isn't receiving power

  • The power cable is disconnected or the outlet it's plugged into isn't receiving power.

  • The camera is on and the light is turned off via HUGO CAM app.

 

Note: How can I turn off the indicator light?

(1) On the HUGOAI app home screen, select your camera.

(2) Tap the Settings icon.

(3) Turn of the indicator light.

Troubleshooting

 

When the camera's indicator is solid red...

 

You can see the camera’s live video stream on the home screen of the app. The live video only available when you’re using the HUGOAI app on a phone or tablet. Just tap on your camera’s video preview or its icon on the HUGOAI app home screen to see the live video.

 

When the camera is offline...

 

If you find the camera is offline on the app, it may be due to the following issues:

  • The camera was connected to the 5 GHz Wi-Fi;

  • Router settings were changed;

  • There is strong wireless interference between the camera and the router;

  • The old version of the HUGO CAM app.

 

Please make sure that:

  • the camera was connected to the 2.4 GHz Wi-Fi;

  • the network is working and the camera is allowed to access the internet;

  • the number of physical obstructions between the camera and router is minimized for a better quality Wi-Fi signal;

  • you have the latest app. You can download it from the App Store or Google Play.

 

When the camera cannot access to the internet...

 

(1) Check your Wi-Fi connection.

Please make sure that your other Wi-Fi connected devices are able to access the internet. If not, please check your router or modem to make sure that the router or the modem is working properly.

(2) Move your camera.

Your camera may be slightly out of range and can become disconnected due to wireless interference from large furniture and appliances, walls and floors, and other electronics.

Try moving your camera closer to your Wi-Fi router, then check if your camera’s connection becomes more reliable.

For mounted cameras, try moving your Wi-Fi router closer to your camera instead.

If this resolves the issue but you want to move your camera or Wi-Fi router back to where it was, you may need to extend your Wi-Fi network’s range.

 

(3) Restart your camera.

Restarting your camera will refresh your connection.

Unplug your camera’s power adapter from the outlet.

Wait 10 seconds, then plug your camera’s power adapter back in.

Your camera will restart automatically.

After restarting, you should see a solid blue light on the front of your camera if it’s connected to your home Wi-Fi network.

(4) Reset your camera.

4.1 Hold the reset button on the back of the camera for 15 seconds until you hear the voice prompts "Camera ready, please send the Wi-Fi information."

4.2 Delete the camera in your HUGO CAM app. Uninstall and redownload the app.

4.3 Make sure your phone is connected to the 2.4Ghz Wi-Fi

4.4 Then please open the HUGO CAM app, sign in your account and set up your camera again. (Note: Please make sure the account you sign in is the same one you used before.)

(5) Restart your router.

(6) Check your Wi-Fi network or router settings.

Incompatible settings on your home Wi-Fi router can cause your camera to disconnect or show as Offline in the HUGOAI app.

If your router has device priority enabled, it could be limiting the amount of bandwidth available for your HUGOAI camera and cause your camera to disconnect. Try moving your HUGOAI camera to a higher spot on your router’s device priority list. Since each router is different, check your router’s manual for more.

(7) Try turning off other devices connected to Wi-Fi.

(8) Please contact us via support@hugo-ai.com for further help.

 
 
 
 
 
 

Can't hear audio from the live video in the app...

 

(1) If the camera is in "Talkback" mode. Please release the microphone button to hear audio from the live video.

(2) If you're using a headset or speaker (either Bluetooth or wired), please check if the sound is coming through those devices instead of the built-in speaker of your phone.

(3) Please authorize the HUGO CAM app's microphone and speaker permissions in the application settings.

Unrecognized TF card.

 

This happens mostly when the user inserts the card directly during the online use of the camera or the TF card is broken.

(1) Unplug the camera and take out the TF card. Then please insert the TF card, and then power on the camera.

(2) If the first solution does not work, the user needs to insert the TF card into the computer and format it into FAT32 format, and then reinsert it into the camera;

(3) If the above two are not working, the user needs to change a TF card to try;

(4) If you try the above ways and does not work, please feel free to contact us; E-mail: support@hugo-ai.com.

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